Reputation Management
Do you know what your staff and customers are saying about your company and you online? We can help you find out so you can take action or monitor. Building and protecting your brand online is an exciting, yet difficult and time-consuming task. We're here to make the process easier and to help your brand navigate the social networks smoothly.
The nxtConcepts Reputation Services nurture your brand on the Internet, protecting it from negative comments and incorrect information. Including: brand building, brand protection and rebranding.
Review Importance
More consumers are reading online reviews than ever before.
- In 2021, 77% 'always' or 'regularly' read them when browsing for local businesses (up from 60% in 2020).
- 89% of consumers are 'highly' or 'fairly' likely to use a business that responds to all of its online reviews.
- 57% say they would be 'not very' or 'not at all' likely to use a business that doesn't respond to reviews at all.
- More consumers use Google to evaluate local businesses than ever before. In 2021, 81% did, but the year before that, just 63% did.
- In 2021, just 3% said they would consider using a business with an average star rating of two or fewer stars. That's down from 14% in 2020.
According to Brightlocal’s Local Consumer 2022 Survey.
What We Do
1. Monitor.
We use a variety of search tools to keep track of what is being said about our company, the people that work here, our services, clients, and other relevant keywords that appear online.
2. Evaluate.
We read through everything. Then, we need to decide "if", "how", "when". and "what" approach to use.
3. Act.
Before we comment, we try to take into account the source, outlet, timing, and level of risk what we might say will have in the social sphere. We also try to decide if it is better to respond publicly or privately.
4. Report.
Our social media management software not only tracks comments and reviews across the web but also reports on engagement, reach, sentiment and value of social media efforts (what you would have to pay to get that same exposure).
Contact nxtConcepts now 888-215-0820 and find out more about the benefits of managing your online reputation.
